- Jabber Vdi Client For Mac
- Jabber Client For Macos
- Cisco Jabber Client For Mac Os
- Jabber Client For Mac Download
- Jabber Client For Mac
Download Cisco Jabber or Cisco Jabber VDI. Also available on Apple App Store or Google Play Store. SAPO Messenger for Mac is a free Jabber/XMPP client for the Mac OS X platform, developed at SAPO and released under a GNU GPL2 license. Adium, Pidgin, and Jitsi are probably your best bets out of the 6 options considered. 'Easy-to-use interface' is the primary reason people pick Adium over the competition. This page is powered by a knowledgeable community that helps you make an informed decision. The steps for initializing an individuals Jabber client for both the Mac and PC platform are below: Please Note the following. The instructions below are for an individual phone setup for the Jabber Client. Call center instructions can be found in the Cisco Jabber Client: Call Center Initial Setup. Jabber PC Setup.
To use your macOS computer with CITRIX to use the ACC Call Queue Desktop - New, one needs to have the CITRIX Workspace app and CISCO JVDI Client installed on your macOS computer.
Note: This capability is mainly for users who need to answer a department main lines remotely. Typically front desk and student services areas. If you just need to answer your office desk phone, use the WebEx Teams software.
For ACC Mac computers, the software installers are available via the ACC Self Service app installed on the computer. A HelpDesk ticket can be created to request the software to be scoped (added) to the computer. Installing from ACC Self Service does not require Admin permissions. CISCO JVDI Client may request a restart of computer so save all open documents and close your apps before installing.
1. Install CITRIX Receiver (Workspace). Note: In the future, if you receive a notice that the CITRIX Workspace has an update, return to ACC Self Service to reinstall the software. ACC IT will be aware of the update and put into Self Service.
2. Install CISCO JVDI Client - may require a restart.
3. After restarting and logging into the computer, go below to How to use Citrix for the Call Queue.
For personal computers in which staff or student workers need to get this capability set up. The software can be obtained via the following links:
1. Download the CISCO JVDI Client installer - Download the JVDI Client - 12.9 VDI client for Mac thin-client x64
2. Download the CITRIX Workspace app installer - Here
3. Expand the CitrixWorkspaceApp.dmg in Downloads. Install CITRIX Workspace.pkg
4. Open Install_Cisco_JVDI_Client.pkg in downloads - this will require a restart.
Once they are both installed, use the following instructions:
To use Citrix for the Call Queue, follow these instructions:
1. Open a browser i.e. Chrome, Firefox.
2. Enter citrix.arapahoe.edu.
3. Enter your username by typing CCCS00000000 (replace with your S Number)
4. Enter your MyACC password.
5. Click Log On.
6. Next, click Detect Receiver.
a. Follow any prompts that show up.
Logging into Call Queue in Citrix
1. You can install Citrix Workspace to log into the Call Queue or use a Browser.
a. To learn how to install Citrix Workspace, click How to install Citrix Workspace.
2. Click the Call Queue Desktop -New.
3. Click Open.
Logging into Webex Teams
1. Once the Desktop is loaded, double-click on the Webex icon.
2. Enter your Arapahoe email.
3. Click Next.
4. Enter your S#and MyACC password.
5. Click OK.
6. Now you are logged into Webex Teams.
Logging into Finesse
1. Browse to https://uccx-pub.cccs.edu:8445 or click the link on the desktop.
2. Enter your S#, MyACC password, and your extension.
3. Click Sign in.
13. You will need to verify your audio settings in Webex.
a. Change Webex Audio Settings.
You should now be able to use Finesse the same way that you would normally and receive calls through your call queue.
If you have any questions or issues, please contact the ACC IT Helpdesk for further assistance.
Jabber is part of the VoIP applications at BCIT that offers Presence, Instant Messaging (IM), Voice and Video, Voicemail, Desktop sharing and Conferencing into a single product.
This quick guide will highlight the steps required to download and install Jabber version 11.9 on any Mac computer.
Requirements
You can install Cisco Jabber for Mac on the following operating systems:
- Apple OS X El Capitan 10.11 (or later)
- 2 Gig RAM
Jabber installation
If you are installing Jabber on a new computer (for the first time) go to Step 1. If you are upgrading Jabber, delete the Jabber app from your Mac first and then proceed to Step 2.
- You will need to have the personal computer activated by completing the online “Jabber Activation” form on the ITS Self Service Portal first.
- Select Login and make a request (Use your BCIT ID and password)
- Navigate to the request form: Chat Video and Collaboration > Instant Messaging (Jabber) > Request Personal Device Enrollment
- Note: Every computer will require its own activation.
- Input your Computer Type and OS version prior to submitting the request.
- Once IT Services has activated your computer you will receive an email stating that your Service Request has been completed, you may now proceed to Step 2.
2. Next, you will need to download the new software.
- The package can be downloaded from the Loop. Go to the Jabber Software Download [LOOP] page and download CiscoJabberMac-Install-11.9.2.pkg to your computer.
- Double-click the saved PKG file to start the installation and go to Step 3 to continue the setup.
3. Click Continue on the initial screen.
4. Agree to the License Agreement (see picture below).
5. Click through the Destination Selection and Installation Type screens.
Jabber Vdi Client For Mac
6. Click Install to begin the process.
When prompted for your password, enter your Mac OS name and password and click Install Software.7. When the installation completes, click Close.
8. Next, open your Applications folder and launch the Cisco Jabber app.
Jabber Client For Macos
9. The first time you start Jabber, you will need to authenticate. In cases where you are upgrading an older version, you should not have to re-authenticate.
- First enter your BCIT ID (A0xxxxxxx@voip.bcit.ca) and click Continue.
- Ensure your BCIT ID number is in the Username box
- Type your BCIT ID password
- Checkmark “Automatic Sign-in”
- Click Sign In.
10. Jabber will open and you are ready to start.
Cisco Jabber Client For Mac Os
Phone connection
Jabber Client For Mac Download
The next step is to ensure you can connect to Phone services. This will allow you to control your VOIP phone (take and make calls) using Jabber. By default, Jabber should connect to Phone Services without changes. Keep in mind that you should be within reach of your Desk Phone before taking and receiving calls this way. Jabber merely acts as a Call Controller.
Jabber can also act as a Softphone where your computer’s microphone and speakers are used for audio. The implication is that you no longer have to be in the office to make calls.
To enable Jabber as a Softphone, first make sure you have activated your system as described in Step 1 and follow the instructions below:
Jabber Client For Mac
- Click the bottom left phone icon
- Select Use my computer for calls
- If connected successfully, the icon will change to the computer. You are ready to use Jabber for calls from any location.
For additional information on installing the Jabber software, please contact the Technology Service Desk at 604-412-7444 – option 1.